RDBA Service Features

  • Following Client’s IT and change control policies and recommending enhancements based on best practices (as appropriate)
  • 24×7 monitoring through NOC and escalation according to defined customer policy
  • 24×7 or 8×6 on-call support (as specified in the contract) from DBA team with a 1 hour response time
  • Defining and maintaining quantitative SLA and helping enhance current service levels
  • Capacity planning & system architecture (on an ongoing basis for existing databases covered under the contract)
  • Applying cumulative updates and security patches
  • Monitoring and managing database backups
  • Alert log-file monitoring and review of errors
  • Trouble-shooting errors, alerts and customer-escalated performance or functionality issues
  • General health checks/process accuracy
  • Reporting on state of databases
  • Instance-level tuning (proactive and reactive) which includes memory settings & initialization parameters
  • Physical file management including binaries, datafiles, logs, backups, exports, etc.
  • License management (Client is responsible for procuring licenses)
  • General Q&A and expertise sharing
  • Documentation related to changes or recommendations
  • Knowledge transfer between Client in-house employees and DBA personnel
  • Preparation, delivery and discussion of monthly RDBA report

RDBA Service



It’s true, your Mission Critical Database means everything to you. Is it stable? Is it efficient? Does it perform optimally? Is it Secure? There are too many challenges to name them all.


M-Theory’s Remote Database Administration Services can meet all your challenges and address all your pain points.